According to Rapport and Workspace Analyst Lily Bernheimer, how organisations adapt to a new generation of workers, and how you can utilise these insights to future-proof your office workspace and design will be crucial in 2020.

What impact will technology and cloud-based services have on the future office?

Technological innovation is transforming our working spaces, hours, and practices at an unprecedented rate of change. As the technology for communication, collaboration, and organisation improve, flexible and distributed working will continue to grow. But these trends are countered by the need to have high-quality spaces for face-to-face interaction when workers do come together.

Not only will these technologies have an impact on greater productivity, but the immediate and future effect of a new generation of workers vs the need for less traditional office space is a factor all businesses need to consider.

What trends or shifts do you predict with the new generation of employees?

These overall trends appear to be even more salient with the younger generation of workers. Millennials are more “fickle” (or flexible!) in their careers, quickly moving on to new opportunities if their high expectations for jobs and workplaces are not met.

International research has found that 56% of Millennials, especially those in the UK and US, preferred flexible working arrangements. Younger workers tend to want to find a job that is an expression of their identity. A workspace that allows them to express their identity is a big part of this.  

It is also important to consider the ageing population of workers. As the age of retirement increases, businesses need to be able to cater to both a new generation of workers and older workers.

Getting the balance right isn’t as difficult as it sounds; as many parallels and considerations of office design and office space can affect people of all ages equally.

Jeremy Myerson makes some valuable points in an article about ageing workers in The Guardian here.

What’s a Time and Space Utilisation study? How can it benefit businesses in the future direction of their workspace design and employee wellbeing? 

Time and Space Utilisation Study is a systematic assessment of how a workspace is used over a normal working week. Quantitative methods such as behaviour mapping and decibel measurement are combined with qualitative data to present a picture of how fully your businesses space is being utilised, and how well it is meeting individual and team working needs. Different organisations need different workspace “tools” to work at their best—a utilisation study reveals how well a workspace is performing. It identifies areas that can be made better use of, for example;

*How many hours a week are workers in the office?

*How much space is needed for different functions and teams?

*Will technological advancements reduce the need for extensive office space?

These crucial insights transform an office move or fit-out into a valuable opportunity to make the workspace support organisational performance and employee well-being.

We work closely with businesses to identify these needs based on the businesses future direction and advice best practices based on the analysis.

Working closely with Rapport’s services in this way can help make long-term financial savings and the longevity of any design or relocation of a business.

Come and speak to us about your workspace project on 01252 712590 or info@rapport-solutions.org.uk

The data from this article comes via the Tomorrow’s Home: Social Trends Report written and researched by Lily, in consultation with Robert Adam, Hugh Peter, ADAM Urbanism, Kurt Mueller, Grainger.

The Future Commercial Property Market

In this years’ March Budget, George Osborne and The National Infrastructure Commission gave the long-awaited Crossrail 2 the green light with an £80-million-pound investment to help develop the project.

Alongside the current Crossrail 1 construction, which opens the main central section of the line at the end of 2018, by 2030 London will be more accessible than ever before. Improved journey times across the city, an increase in direct travel, and a welcomed ease in congestion to be seen across major London rail stations will be music to many commuters and businesses ears.

But what kind of impact will these transportation improvements have on businesses current office space and where they choose to trade from?

As it stands many businesses – especially in the financial sector – rely on being centrally located. Could transportation and other factors shake up the commercial rental market? Will we see costs balancing out across the city?

Predicting our future commercial property market, is not an easy task, especially in a market that’s ever changing. However, we believe a variety of factors raised in this article could have an impact.

Transportation advancements

Crossrail 1, the £15 billion 73-mile railway line currently under construction is one of Europe’s largest railway and infrastructure projects.

Services due to start in 2018 will run across London, extending out to Reading and Shenfield in Essex.

Although the overall project is expected to relieve pressure on existing London Underground lines such as the Central, District lines and the Heathrow branch of the Piccadilly line – there are reservations from some who believe we still need additional infrastructure to manage the extra capacity across sections of London transportation. Sir Peter Hendy predicts the Crossrail lines will be “immediately full” as soon as it opens.

Crossrail 2, the proposed new railway to serve London and the South East will connect National Rail networks in Surrey and Hertfordshire via new tunnels and stations between Wimbledon, Tottenham Hale and New Southgate linking in with London underground, London Overground, Crossrail 1 national and international rail services.

The new route aims to free up mainline rail routes into Waterloo and Liverpool Street terminals. Faster and more frequent journeys will be possible into London.

 

Lord Adonis told the Standard recently: “By the 2030’s, London will be a mega-city of more than 10 million people. Even allowing for planned investment and the imminent arrival of Crossrail 1, it will grind to a halt unless further significant improvements are carried out.

That’s why London needs Crossrail 2 as quickly as possible. It would help to relieve severe overcrowding across some of the busiest Network Rail stations in the country and on the most congested Underground lines and overground commuter routes.”

We will have to wait until 2030’s before the cross-capital routes are fully operational, and with such a time-gap if Lord Adonis and Sir Hendy predictions are correct, nervousness about over capacity in the capital could mean that commercial rents will remain at a premium.

 

So is there a short-term solution to businesses being priced out of the commercial market?

The average rent for office space in central London is £55.34 per sq ft. The demand for commercial West End’s property is also high and according to research by Savills, 27% of the West End’s three-year commercial development pipeline is already pre-let.

For small businesses and organisations looking to reduce their outgoings, renting office space in the capital isn’t sustainable. Many are moving out of the capital to areas like Hammersmith or South West London where rents are more reasonable. Time will tell if between 2019 and 2030 central London office space costs will balance out due to Crossrail 1 and 2 and improved travel connections.

But is transportation the only factor in the future market? We believe other factors may have an impact.

Technology in business

In a recent article technology in the future workplace, we interviewed our Workspace Analyst Lily Bernheimer. As part of the Social Trends Report written and researched by Lily, we identified that advancements in technology may have an impact on future office space.

Lily stated: “Technological innovation is transforming our working spaces, hours, and practices at an unprecedented rate of change. As technology for communication, collaboration, and organisation improves, flexible and distributed working will continue to grow. But these trends are countered by the need to have really high-quality spaces for face-to-face interaction when workers do come together.

Not only will these technologies have an impact on greater productivity, but the immediate and future effect of a new generation of workers is the need for a less traditional office space, a factor all businesses need to consider.”

Remote Working and Future Travel: How will that affect the commercial rental market?

Although Crossrail 1 and 2 will provide extensive infrastructure, will people still want to travel at the capacity they currently do for business?

Based on advancements in technology and cloud-based working, it appears there isn’t the same need as there once was for a 9-5 office-based culture. Within the same report and our interview with Lily covering technology advancements, we identified the daily commute to the nearest city is losing influence over residential choice, particularly London.

  • Between 1995-97 and 2011, the total number of commuting trips decreased by 16%, but the average length of each trip went up by 9%*
  • More interestingly, homeworkers are multiplying far faster than traditional commuting employees, increasing by 44% between 1998 and 2014 while the commuting population grew by less than 11%*

The model of going to work for one employer in a head office every day is also on the decline. There has been particularly strong growth in the number of people using their home as a base for work while working in a variety of locations: a 50.5% increase since 1998.*

With many people spending part of their week working from home or a local co-working space, head offices may not need so much space in the future.

Additionally, a new generation of workers will truly utilise the Crossrail 2 infrastructure and desire a more modern approach to working arrangements. International research found 56% of Millennials, especially those in the UK and US, preferred flexible working arrangements.

It’s very clear, based on the above findings, the requirement for extensive office space will be challenged in the future. Something businesses, agents, contractors and fit-out companies need to be mindful of.

Rapport Solutions

As an Employers Agent, we work in support of agents and their clients to future-proof design. We work alongside our clients and their professional team, during the lengthy process and finer details of the commercial lease, while considering human factors and the building environment.

Our Time and Space Analysis is a systematic assessment of how workspace is used over the course of a normal working week. Quantitative methods such as behaviour mapping and decibel measurement are combined with qualitative data to present a picture of how fully a businesses space is being utilised.

These questions can include:

  1. Will your organisation still have x amount of staff in 5, 10, 15 years time?
  2. Is there a need to downsize your office space even if your business is growing? Will all your staff be office based? And do all your staff all need to be office based?
  3. Where are the majority of your staff based?
  4. What’s the business need for staying in the current area?
  5. Could your business save money by moving out of the capital into an area that is well linked via future transportation?
  6. Could technology help downsize the current need for meeting space?
  7. Have you consulted with your employees? Do they require more work/life balance and remote working initiatives?

These can be crucial insights in collaboration with staff in the early consultation phase, helping businesses identify current needs and in years to come.

Working together

Rapport’ firmly believe, based on the above, that agents, consultants and businesses should collaborate at the very beginning of a project to future-proof their clients’ needs and reduce cost in the long term.

If you would like to speak with Rapport about any details in this article or your current workspace initiatives, you can contact us on; 01252 712590 or email us at; info@rapport-solutions.org.uk

The data from this article comes via, the Tomorrow’s Home: Social Trends Report written and researched by Lily, in consultation with Robert Adam, Hugh Peter, ADAM Urbanism, Kurt Mueller, Grainger.*

To view our portfolio of work click here.

Rapport’s business blog; shortlisted in the 2016 Surrey Digital Awards.

2016 Surrey Digital Awards

 

With research and reports in the press regarding the future workplace how will lifestyle changes affect the traditional workplace in years to come? To understand advancements and how these will impact employers and businesses we sat down with Lily Bernheimer, a Workspace Analyst and one of Rapport’s Associates.

As an Environmental Psychologist, Consultant and Researcher Lily’s worked in human-centred design since 2007. She works closely with Rapport on analysing workspace using behaviour mapping methodologies and quantitive surveys to identify opportunities to promote productivity, inclusivity, physical health and well-being, while anticipating future growth or consolidation needs.

Her specialisms include behaviour change, agile workspaces and qualitative research.


Lily, how will future lifestyles impact on our working lives?

We’re seeing a major shift towards individual collectivism. In terms of work, family, and transportation patterns, people are functioning more independently and flexibly but are also grouping up in new types of networks. This trend is particularly strong in our work lives, where self-employment, homeworking, freelance work, mobile working, and co-working spaces are all on the rise.

Homeworkers are multiplying far faster than traditional commuting employees, increasing by 44% between 1998 and 2014 while the commuting population grew by less than 11%. The model of going to work for one employer in a head office every day is definitely on the decline.

Will we see a decline in the need for large traditional work spaces and offices?

Smart companies are rethinking how they can enable their employees to make the best use of their time, and make the most of their physical office space at the same time. With many people spending part of their week working from home or a local co-working space, head offices may not need to be as large.

What’s the future for remote working?

It’s important to remember that transfer of work away from the traditional office does not necessarily mean it will all shift into the home. There has been particularly strong growth in the number of people using their home as a base for work while working in a variety of locations: a 50.5% increase since 1998. The greater portion of time spent working at home or elsewhere is what allows companies to do away with the notion of one desk per person—moving towards hot-desking or activity-based working.

How will transport impact future ways of working, especially in larger cities?

The feasibility of a daily commute to the nearest city is losing influence over residential choice, replaced by sporadic access to major hubs, particularly London.

Between 1995-97 and 2011, the total number of commuting trips decreased 16%, but the average length of each trip went up by 9%. On the other hand, Millennials are also favoring city living and public forms of transportation in much greater numbers than recent generations were at the same age. Taken together, this means we’re seeing an end to the 20th century model of living in a dormitory suburb and commuting to the city centre every day.

Living and working functions will become more interspersed-both within cities and further afield. 

How should employers and business’s prepare for these shifts?

Traditional employers and office managers have a lot to learn from the success of co-working spaces. Open-plan and hot desking offices need to be carefully designed to foster different areas with a sense of privacy, personal space, individuality, and account for noise issues. If these issues aren’t properly addressed, well-being and productivity can severely suffer.

How will organisations need to work with employees to provide an achievable work/life balance in the future?

It’s important to work with staff to understand their needs and working habits on an individual level, as well as on a team level. There is no one-size-fits-all solution.

Different personalities, work roles, and teams will have different needs, and the workspace and work structures must accommodate these. There is also a growing expectation that workspaces will have a really high design quality and offer more homely comforts.

 

In the New Year, we’ll be discussing, with Lily, the importance of a Time & Space utilization study and how this can save your business money, promote wellbeing with employees and increase the longevity of your office design or business relocation.

 

You can speak with Rapport on; 01252 712590 or email us for advice on utilising your current space, an office move,  design or fit-out at; info@rapport-solutions.org.uk

To view our portfolio of work click here

The data from this article comes via the Tomorrow’s Home: Social Trends Report written and researched by Lily, in consultation with Robert Adam, Hugh Peter, ADAM Urbanism, Kurt Mueller, Grainger.